Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveller’s check. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting. specifications.
协助员工快速处理付款问题（例如，信用卡问题）。跟进与客人满意度相关的问题。处理所有客人的入住程序，按确认预定，安排房间以及派发房卡。处理所有付款方式例如房账，现金，支票，挂账或信用卡。预见客房**的情况，在酒店无法兑现预订住宿的情况下，获取符合要求的替代住宿。处理所有退房程序包括处理任何延迟或有争议的费用。回答，记录和接听所有客人电话，留言，要求和问题或关注。配合客房部迅速跟进客房入住情况。兑现客人的个人支票和旅行支票。查看各班次交接本和备忘录，在交接本中记录恰当的信息。班次开始和结束时需清点备用金，平账和递交收据给财务部根据相关规定。
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